List of active policies

Name Type User consent
Welcome and Site Policy Site policy Authenticated users


Hello and welcome!

Full policy

It's great to have you studying with us. If you're new to Harcourts Real Estate Training Centre, you might be wondering: “Where do I start?”

We want to make sure you have everything you need for a great start and throughout your course.

Your course is fully online, so all the learning materials and assessments are supplied to you through the Online Student Portal.

Our learning resources are not available in hardcopy and most of the learning resources are links to websites that cannot be easily downloaded and printed. They are designed so that you are required to look up information, use property portals, research information and use legislation to complete documentation as if you were working in a real estate agency.

You must become familiar with this Online Student Portal as it provides access to everything you need to complete your course and assessments.

Here are our top three tips.

  1. Explore your Online Student Portal and familiarise yourself with how to navigate around the site and become familiar with its functionality.
  2. Look carefully at the Learning Resources in each course unit to make sure you get the most from your studies. Read all the learning resource information, use and explore the links and review any forms or documents before attempting your assessments.
  3. When completing your course and assessments, we recommend you attempt one unit at a time and complete the assessment tasks in the recommended order.

We're here to help and have several student support options available. Get in touch if you have any questions or need any assistance with your course or assessments.

During business hours you can contact us through our Student Experience Team, by phone on 1300 024 401, or email

Assistance can be found on our website where there is plenty of student information. We also have our Discussion Forum in the Help and Support Course on the Student Portal. This is where our Trainers and Assessors post study tips and answer any important questions students have throughout their course. Review forum posts made by other students and trainers in the Discussion Forum for answers to your questions.

Your trainer and assessor are available by email and phone. Refer to the Help and Support Announcements Forum for your trainer and assessor contact details and availability. Face-to-face support days are available for students. The details, dates and times can also be found in the Announcements Forum.

For full details refer to the Help and Support section of your course.

Language, Literacy and Numeracy (LLN) Requirements

You must have at least Year 10 level English language and numeracy to complete our courses. If you are unsure you meet this requirement, use our online Language Literacy & Numeracy Screening Tool available in your Help and Support course. Contact our Student Experience Team on 1300 024 401 if you have any questions or need further assistance.

Technology Requirements

To complete your course, you must have access to the following:

  • An Email Address
  • A Computer or Tablet with:
    • A Word Processor (e.g. Microsoft Word, Google Docs) that can save documents in PDF format
    • An Internet connection fast enough for watching online videos
    • The latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari web browser
    • Adobe Acrobat Reader (Free)
  • A Smart Phone with:
    • The ability to record and share video
    • An app that can scan paper forms to PDF - E.g. Adobe Scan (Android and iOS) or Microsoft Office Lens (Android or iOS)
  • A Printer (Black and white or colour)

Student Policies

Once you have read the Student Polices (included in your Course Information Pack attached to your course enrolment confirmation email) you should be able to complete the following checklist. If you can't confidently agree to the following declarations, or if you need further information or explanation, please do not hesitate to contact the Student Experience Team on 1300 024 401 or

Student Declarations

Before you can access your Student Portal and begin your online course you must read and agree to the following statements to ensure you understand the requirements of your course.

✔ I have read and understood the plagiarism policy, and hereby agree to comply with all its terms and conditions by submitting my own work.

✔ I am aware of the courses offered and I have enrolled in the real estate course most suitable to my needs.

✔ I understand the Language, Literacy and Numeracy (LLN) and the technology requirements of my course.

✔ I understand the certification that I will receive on completion of my course.

✔ I recognise that pathways between real estate courses exist, and that I can access further career development information from the Harcourts Real Estate Training Centre Student Experience Team.

✔ Completing the enrolment form in full enables the Harcourts Real Estate Training Centre to form a student profile that will assist in maximising my studies. I understand that all information provided is subject to the Federal Privacy legislation and is confidential.

✔ I understand how payment occurs, how fees are protected, and the Harcourts Real Estate Training Centre refund policy.

✔ I understand that all training materials are provided digitally online through PDF’s, resource material, website links, readings, research guidelines, documents and forms and that no printed copies will be sent to me.

✔ I am aware that should I require support, mentoring or assistance with my course or assessment that the Harcourts Real Estate Training Centre can provide this assistance to me by contacting the Student Experience Team or through the Help and Support Course or Harcourts Real Estate Training Centre website.

✔ I understand how assessment occurs and that I will be assessed either Competent (C) or Not Yet Competent (NYC) for each unit. Individual assessments are marked Satisfactory (S) or Not Satisfactory (NS). I understand that all assessments must be completed satisfactorily to be Competent in the Unit.

✔ I understand how to submit assessments. If I am asked to resubmit an assessment, I understand that I am entitled to two resubmissions without incurring an extra marking fee.

✔ I am aware that Recognition of Prior Learning (RPL) is available, and I have been provided RPL information by Harcourts Real Estate Training Centre and understand how the process works.

✔ I am aware that I can appeal any assessment result and that an Appeals Process is in place for me to do this in a confidential and transparent manner.

✔ I am aware that I must complete my training before my course enrolment expires or I may be liable to pay an extension fee as outlined in the Extension Policy.

✔ I understand that I have complete access to my records and I am aware of the process in place to enable this access.

✔ I am aware that the Harcourts Real Estate Training Centre implements access and equity strategies and can provide reasonable adjustment to my any assessment or course should I show that I am being disadvantaged.

✔ I am aware that the Harcourts Real Estate Training Centre operates within the guidelines of anti-discrimination legislation.

✔ If I require any support with my course or assessment, or if I am having any difficulties, I understand that the Harcourts Real Estate Training Centre has strategies in place to either assist me or guide me to the most appropriate avenue for assistance. I recognise that I have a responsibility to alert the Harcourts Real Estate Training Centre to any potential support I may require, prior to enrolment.

✔ I understand there is a complaints process in place and that I can utilise this at any stage of enrolment and throughout my course. I am aware that all complaints must be in writing and that Harcourts Real Estate Training Centre will follow up in accordance with their Complaints Policy to ensure the most appropriate action.

✔ I understand that Harcourts Real Estate Training Centre is prevented from issuing me with a nationally recognised VET qualification or Statement of Attainment when I complete my course if I do not have a valid Unique Student Identifier (USI) which has been supplied to Harcourts Real Estate Training Centre and verified by them.

✔ I declare that the information I have provided is to the best of my knowledge true and correct.

✔ I have read and understood Harcourts Real Estate Training Centre's Terms and Conditions and Student Policies.

✔ I understand that my RTO, Harcourts Real Estate Training Centre, is required to submit data sourced from my enrolment form to the national VET Regulator as a regulatory reporting requirement as per their Privacy Policy.

Australian RTO Data Provision Requirements 2012

Please Note: Under the Data Provision Requirements 2012, Harcourts Real Estate Training Centre is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Harcourts Real Estate Training Centre for statistical, administrative, regulatory and research purposes. Harcourts Real Estate Training Centre may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys and data linkage;
  • pre-populating RTO student enrolment forms;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at

For more information about NCVER's Privacy Policy go to